🔏 Privacy Policy – s92bet Data Protection

1. Introduction

This Privacy Policy ("Policy") is issued by s92bet ("s92bet," "we," "us," "our") and applies to all personal data collected through the s92bet website at s92bet.vip, its subdomains, and all services offered through those properties (collectively, the "Platform"). This Policy is incorporated by reference into the s92bet Terms & Conditions and forms part of the overall agreement between s92bet and each registered user.

By registering an account with s92bet, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the s92bet Platform.

2. Data Controller

For the purposes of applicable data protection law, s92bet is the data controller in respect of the personal data processed under this Policy. s92bet is the entity responsible for determining the purposes and means of processing your personal data collected through s92bet.vip.

For all privacy-related inquiries, requests to exercise your data rights, or concerns regarding how s92bet handles your information, please contact us using the details set out in Section 16 of this Policy.

3. Data We Collect

s92bet collects the following categories of personal data in connection with your account and use of the Platform:

4. How We Collect Data

s92bet collects personal data through the following means:

• Direct submission — data you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technical collection — data collected automatically through cookies, session tracking, device fingerprinting, and server logs when you access or interact with the Platform;
• Third-party verification services — identity verification data received from KYC service providers engaged by s92bet to validate CNIC documents and confirm identity;
• Payment service providers — transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah in connection with deposit and withdrawal processing.

5. Legal Basis for Processing

s92bet processes your personal data on the following legal bases:

• Contract performance — processing necessary to deliver the services described in the s92bet Terms & Conditions, including account management, game access, and payment processing;
• Legal obligation — processing required to comply with applicable anti-money-laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) regulations;
• Legitimate interests — processing for fraud prevention, security monitoring, responsible gaming compliance, and platform improvement, where such interests are not overridden by your rights;
• Consent — for marketing communications (where separately opted into) and non-essential cookies, which you may withdraw at any time.

6. How We Use Your Data

s92bet uses the personal data collected for the following purposes:

• Creating and managing your s92bet account, including secure login authentication;
• Verifying your identity and age through the KYC process prior to enabling withdrawal functionality;
• Processing PKR deposits and withdrawals via your chosen payment method (JazzCash, Easypaisa, bank transfer);
• Detecting and preventing fraud, money laundering, and unauthorised account access;
• Monitoring for signs of problem gambling and applying responsible gaming interventions where appropriate;
• Providing customer support via live chat, email, and the ticket system;
• Sending transactional communications — deposit confirmations, withdrawal notifications, security alerts, and account updates;
• Sending promotional communications where you have explicitly opted in to receive them (opt-out available at any time);
• Complying with reporting obligations to regulatory and law enforcement authorities where required by law;
• Improving and personalising the s92bet platform based on aggregated usage analytics.

7. Data Sharing & Disclosure

s92bet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. s92bet may share your data with the following categories of third parties solely to the extent necessary for the stated purpose:

• KYC and identity verification providers — to validate CNIC documents and confirm player identity as required for regulatory compliance;
• Payment processors — JazzCash, Easypaisa, and partner banks, strictly for transaction processing purposes;
• Game providers — game studios and platform providers (JILI, PG Soft, Evolution Gaming, etc.) receive the minimum session data necessary to operate games and record results;
• Fraud prevention and security services — for automated risk scoring and threat detection in connection with account activity;
• Regulatory and law enforcement authorities — where s92bet is legally required to disclose information in connection with AML/CTF obligations or a valid legal order;
• Professional advisers — legal counsel, auditors, and compliance consultants, subject to strict confidentiality obligations.

8. Cookies & Tracking Technologies

s92bet uses cookies and similar tracking technologies on s92bet.vip. Cookies are small data files stored on your device that help the Platform function correctly and allow s92bet to analyse usage patterns.

s92bet uses the following categories of cookies:

• Essential cookies — required for core Platform functionality, including session management, login state, and security tokens. These cannot be disabled without breaking the Platform;
• Analytics cookies — used to understand how players navigate the Platform, which pages receive the most engagement, and where technical issues occur. Analytics data is aggregated and does not identify individual users;
• Preference cookies — store your language and display preferences to improve usability across sessions;
• Security cookies — used for fraud detection and to protect against cross-site request forgery (CSRF) attacks.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair the functionality of the s92bet Platform and may prevent login or payment processing from operating correctly.

9. Data Retention

s92bet retains personal data for as long as your account remains active and for a defined period thereafter in accordance with applicable legal and regulatory obligations. Specifically:

• Account and identity data (including KYC documents) are retained for a minimum of five (5) years following account closure, in compliance with AML/CTF record-keeping requirements;
• Financial transaction records are retained for a minimum of seven (7) years for accounting and regulatory audit purposes;
• Support communications and complaint records are retained for three (3) years;
• Technical and usage logs are retained for up to twelve (12) months for security and fraud analysis purposes;
• Marketing consent records are retained for as long as necessary to demonstrate opt-in status.

When data is no longer required for the purpose for which it was collected and no legal retention obligation applies, s92bet will securely delete or anonymise it.

10. Security Measures

s92bet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and s92bet.vip;
• Encryption at rest for sensitive stored data, including identity documents and financial records;
• SMS-based two-factor authentication (2FA) available to all account holders;
• Role-based access controls restricting staff access to personal data to authorised personnel only;
• Regular security audits and penetration testing of the s92bet Platform;
• Automated monitoring systems for anomalous login activity and fraud indicators.

11. Your Rights

Subject to applicable data protection law, you have the following rights regarding your personal data held by s92bet:

• Right of access — to request a copy of the personal data s92bet holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations;
• Right to restriction — to request that s92bet restrict processing of your data in certain circumstances;
• Right to data portability — to receive a copy of your account data in a structured, commonly used, machine-readable format;
• Right to object — to object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to withdraw consent — to withdraw previously given consent for marketing communications or non-essential cookies at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact s92bet using the details in Section 16. s92bet will respond to verified requests within 30 calendar days. Note that certain rights may be limited where processing is necessary to comply with a legal obligation (e.g. AML record retention).

12. KYC & Identity Data

The CNIC photographs, selfie images, and identity details you submit to s92bet for KYC verification are processed solely for the purpose of verifying your identity and age, confirming the legitimacy of your payment methods, and complying with applicable AML/CTF obligations. s92bet does not use KYC documents for any commercial, advertising, or profiling purposes unrelated to compliance.

KYC documents are processed by s92bet's internal compliance team and, where third-party identity verification services are used, under strict data processing agreements that prohibit secondary use of your documents. You may request confirmation of which third-party KYC providers have processed your data by contacting s92bet support.

13. Payment Data

s92bet does not store full payment account credentials on its own servers. When you make a deposit via JazzCash, Easypaisa, or bank transfer, the payment is processed directly through the relevant payment provider's infrastructure. s92bet retains only the transaction reference, amount, timestamp, and the last digits of the account number necessary to reconcile transactions and process withdrawals to the same verified method.

All payment data is stored in encrypted form. Access is restricted to s92bet's finance and compliance personnel only. Payment data is never shared with game providers, marketing partners, or any third party not directly involved in transaction processing.

14. Children's Privacy

s92bet is strictly an 18+ platform. s92bet does not knowingly collect personal data from any person under the age of 18. If s92bet becomes aware that a minor has submitted personal data during registration, the account will be immediately suspended, all data associated with that account will be deleted, and any funds will be processed in accordance with s92bet's minor gambling prevention policy.

If you believe a minor has registered at s92bet, please contact us immediately at the details in Section 16 so that s92bet can take prompt remedial action.

15. Policy Changes

s92bet reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or s92bet's data processing practices. Material changes to this Policy will be communicated to registered users via the email address or mobile number on file, or through a prominent notice on s92bet.vip, prior to the change taking effect. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the s92bet Platform after the effective date of any revision constitutes acceptance of the updated Policy.

16. Contact Us

For all privacy-related queries, data subject rights requests, or concerns regarding s92bet's data practices, please contact the s92bet privacy team through the following channels:

• Live Chat: Available 24/7 directly through s92bet.vip
• Support Email: [email protected]
• Response Time: Ticket responses within 24 hours; formal data rights requests within 30 calendar days
• Languages: English and Urdu support available

When submitting a data subject rights request, please include sufficient information to allow s92bet to identify your account (registered email or mobile number) and describe the nature of your request clearly. s92bet may request proof of identity before processing certain requests to prevent unauthorised access to account data.